Refund & Return Policy

At Kitshix, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition that you received it

• Unused and unworn

• In its original packaging

• With any original tags attached (if applicable)

• Accompanied by proof of purchase

How to Start a Return

To request a return, please contact us using the details below:

Email: support@kitshix.shop
Phone: +44 7308 282680

Return Address:

Kitshix
Unit 3 Wessington Way
Sunderland, SR5 3NU
United Kingdom

If your return request is approved, we will provide instructions on how to return your item. Items sent back without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately so we can resolve the issue promptly.

Non-Returnable Items

The following items cannot be returned:

• Perishable goods

• Custom or personalized products

• Personal care products

• Hazardous materials

• Flammable liquids or gases

• Gift cards

• Clearance or final sale items

If you're unsure whether your item is eligible for a return, please contact us before sending it back.

Exchanges

The fastest way to exchange an item is to return the original product after approval and place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days without providing a reason.

Returned items must be:

• Unused and unworn

• In their original condition and packaging

• With any tags attached (if applicable)

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

Contact Us

Kitshix

Email: support@kitshix.shop

Phone: +44 7308 282680

Address:
Unit 3 Wessington Way
Sunderland, SR5 3NU
United Kingdom