Privacy Policy

Last updated: July 17, 2026

Kitshix ("we," "us," or "our") operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a secure and seamless shopping experience.

Our store is powered by Shopify, which enables us to provide our Services to you. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase through our Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

• Contact information (name, billing address, shipping address, email address, and phone number)

• Payment information (processed securely through our payment providers)

• Account information (username, password, preferences, and settings)

• Order and transaction history

• Customer support communications

• Device information (IP address, browser type, operating system, and device identifiers)

• Website usage information, including pages viewed, products browsed, and interactions with our Services

How We Collect Your Information

We collect personal information:

• Directly from you when you place an order, create an account, contact us, or subscribe to updates.

• Automatically through cookies and similar technologies when you use our website.

• From Shopify and our service providers that help us operate our business.

• From trusted third-party partners where permitted by applicable law.

How We Use Your Personal Information

We use your personal information to:

• Process and fulfill orders

• Deliver products and manage shipping

• Process payments, refunds, and returns

• Provide customer support

• Improve our website and Services

• Personalize your shopping experience

• Send order updates and important service communications

• Send promotional offers where permitted by law or with your consent

• Detect fraud and maintain website security

• Comply with legal and regulatory obligations

Sharing Your Personal Information

We may share your information with:

• Shopify, to operate and maintain our online store

• Payment processors to securely process transactions

• Shipping and fulfillment providers to deliver your orders

• Customer support, analytics, marketing, and IT service providers

• Legal authorities where required by applicable law

• Business partners in connection with mergers, acquisitions, or other business transfers

We do not sell your personal information.

Shopify

Our store is hosted by Shopify. Shopify processes certain personal information to provide and improve its services.

To learn more, please review Shopify's Consumer Privacy Policy:

https://privacy.shopify.com

Cookies

We use cookies and similar technologies to:

• Keep your shopping cart functional

• Remember your preferences

• Analyze website traffic

• Improve website performance

• Deliver relevant advertising where permitted

You can manage your cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can remove it.

Security

We use reasonable administrative, technical, and physical safeguards to help protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

• Provide our Services

• Complete transactions

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Your Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Request a copy of your personal data

• Object to or restrict certain processing

• Withdraw consent where applicable

You may opt out of marketing communications at any time by clicking the unsubscribe link included in our emails.

We will respond to requests in accordance with applicable privacy laws.

International Data Transfers

Your personal information may be transferred to and processed in countries outside your own, including where Shopify and our service providers operate.

Where required by law, we rely on appropriate safeguards, including Standard Contractual Clauses or other legally recognized transfer mechanisms.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

Any updates will be posted on this page with the revised "Last updated" date.

Contact Us

Kitshix

Email: support@kitshix.shop

Phone: +44 7308 282680

Address:
Unit 3 Wessington Way
Sunderland, SR5 3NU
United Kingdom